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Burnell's Fine Jewelry and Design in 550 North Rock Road #24

Burnell's Fine Jewelry and Design in 550 North Rock Road #24, Kansas: consumer reviews, opening hours, driving directions, photos etc.

Contacts

Finance

550 North Rock Road #24,
Wichita, Kansas
67206
Get directions

+1 316-634-2822

burnells.com

Opening hours Closed now

Today: 10:00 am — 05:30 pm

Monday
10:00 am — 05:30 pm
Tuesday
10:00 am — 05:30 pm
Wednesday
10:00 am — 05:30 pm
Thursday
10:00 am — 05:30 pm
Friday
10:00 am — 05:30 pm
Saturday
10:00 am — 05:00 pm

Rating by reviews

(3.67 / 5) based on 3 reviews

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Reviews

  • The folks at Burnell's are always: knowledgeable, very nice, very helpful & a joy to work with!
    By Judy Voegeli, July 23, 2017
  • ☆ ☆ ☆ ☆
    I commissioned a wedding band from Burnell’s sometime last month and was really excited about it. I have a tapered engagement ring, and a custom band was recommended by them in order to ensure a proper fit. I repeatedly said I did not want my rings soldered together (it came up a lot), and I was assured that it wouldn’t be necessary, and I would still receive a great fit between the two bands. Everyone I spoke to was kind and helpful, I didn’t think twice about trusting them with something so important. I went to pick my ring up yesterday, and nothing but headaches have followed. There is a significant gap between my custom band and my engagement ring. Not only is it not flattering, it isn’t what I agreed to. I was then told in order to get the two bands to fit together, I would have to have them soldered together. The whole point of the custom band was to avoid that. The whole point of the custom band was to have a wedding band that fit my engagement ring like a puzzle piece. I do a lot of things that are unsafe for my old, damaged diamond, and I need a plain band to wear in its absence. I need a set that isn’t soldered together. I made that clear from the very beginning. After receiving my ring, I expressed my concerns to the (co?) owner, who was one of the people I initially spoke with when commissioning the ring, he informed me that no jewelry store in town could make a wedding band that would fit my engagement ring without soldering, but last month when I placed the order I was told the exact opposite – I was told THEY could do it! I never would have ordered the band had I heard anything but “This will fit your engagement ring and you won’t have to solder them together.” Had they just said, “No, we can’t do this, what you want is impossible” I would have accepted it, thanked them for their honesty, and picked something else! They refused to refund the money. I can totally understand why they don’t refund money for custom rings, but here’s my problem: They told me they could do this. They told me that I could have a non-soldered set that still fit together. Now that it’s finished and it hasn’t worked out, suddenly an non-soldered set is completely impossible for my current engagement ring. Human error is unavoidable no matter where you go, I’m not upset that they made a mistake or a bad judgement call, I’m upset that I paid $600 for their trial and error. It’s not like I randomly decided I didn’t like it, or I called off my wedding and don’t need it anymore. They didn’t hold up their end of the bargain. It’s infuriating, and since it’s so close to my wedding, it’s heartbreaking, too. When I went in today to ask for my money back, the jeweler said I should at least give him an opportunity to fix it. Guess what is idea of fixing it is? Soldering the rings together. Remember how I keep saying that was the whole point of the custom band? He kept insisting he wanted to make things right, but his only solution was the exact opposite of what needed to happen. Even if I allowed him to solder it together, which I almost did out of desperation, I’d still be receiving what I didn’t pay for, what I specifically stated I did not want from the beginning. Not cool, Burnell’s. In addition to this mess, they cut into the setting on my engagement ring. I don’t know how I’m supposed to wear my engagement ring by itself when the setting now looks lopsided and fragile because it was butchered. I can’t believe I trusted them with something so precious, and I can’t believe my engagement ring is basically destroyed, especially since it’s so close to my wedding. I feel sick every time I look at it. I know that it’s a wedding tradition to have at least one thing go tragically, horribly wrong, but the last thing I expected was for Burnell’s to put me in that position. Now I'm a bride with a damaged engagement ring and no wedding band a week away from her wedding. Don't make my mistake. Don't trust Burnell's with your jewelry.
    By Grace Katharine, June 21, 2017
  • Burnell's is the place to go. Unique, beautiful, quality, designs. Customer service is above all others. They do the upmost to make your experience a joy.
    By Kim Swisher, November 25, 2016
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About Burnell's Fine Jewelry and Design in Wichita

Burnell's Fine Jewelry and Design is business services based in Kansas.
Burnell's Fine Jewelry and Design is located at 550 North Rock Road #24, Wichita, Kansas. You can find Burnell's Fine Jewelry and Design opening hours, address, driving directions and map, phone numbers and photos. Find helpful customer reviews for Burnell's Fine Jewelry and Design and write your own review to rate the business service.

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